Shipping Policy

Shipping is a combined flat rate of $39.99 for Priority Overnight UPS.

Orders qualify for FREE shipping at $250.

We do not ship to Hawaii, Alaska, Puerto Rico, Virgin Islands or any military bases.

Orders may take up to 3 days to process after payments have been cleared.
Customers are responsible for providing a safe and accurate shipping address, please double check your address in your order confirmation.
Green House Corals is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances UPS is responsible. We will do our best to assist all customers regarding missing packages.
Green House Corals has no control over delays of package during the shipping process.
Green House Corals DOES NOT ship to P.O. Box address.
Livestock WILL NOT be shipped to APO/FPO addresses.

DOA Policy

If in the unfortunate event that you have a D.O.A. (Dead on Arrival) coral upon opening your box, please send us an email with a photo within 2 hrs of delivery confirmation by carrier. After receiving the photos, we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us, credit will be given. Often, we are able to replace the DOAs with the same or similar items. Failure to notify us within the 2hr time period will void any guarantees.
All coral orders must have video of the unopened box being cut open and the unopened bag/cup showing the DOA coral.
We are not responsible for DOAs due to carrier delay.
Please ASK us any questions you may have about our DOA policy before ordering.
We reserve the right to cancel and refund any order for any reason we deem suspicious, fraudulent, or any number other reasons not listed here.